FAQs
Jewelry
H-Pink uses only 100% natural gemstones and solid gold to craft our jewelry. Our gemstones range from precious stones such as Diamonds, Rubies, Sapphires, Emeralds, and Jadeites to semi-precious stones such as Garnet, Quartz, and Topaz. We take pride in ethically sourcing our gemstones from the best mines.
We recommend being mindful of how to wear your jewelry pieces and when to take them off. When you are not wearing your jewelry, store your pieces in an airtight bag or container to keep them from exposure to outside elements. For more jewelry care tips, please check out our social media pages. And if you have any questions regarding the care of your jewelry, please feel free to reach out to us at hpinkvan@gmail.com.
Yes, we offer a ring resizing service for most ring styles. Our goldsmiths determine which styles are suitable for resizing to ensure that the reworking of a ring does not compromise its structural integrity. However, some selected ring styles cannot be resized due to the potential damage that resizing the ring shank can cause to the construction of the ring.
We provide jewelry repair and maintenance services exclusively for H-Pink Jewelry Platinum members for now.
For more information on our jewelry services and membership, please email us at hpinkvan@gmail.com.
Payment
In-Store
We accept credit cards, debit cards, cheques, e-transfers, and wire transfers in Canadian dollars and US dollars. We also accept Alipay and WeChat pay in Chinese Yuan. For other currencies, payment can be made through Paypal. Please note, if you pay through Paypal in a foreign currency other than Canadian dollars, you will be responsible for any possible additional charges of currency exchange rate and conversion service.
Online Orders
We accept credit cards and debit cards in any currency through Paypal.
If you prefer to pay with a different method for online orders, such as WeChat Pay, Alipay, wire transfer, or more, please contact us at hpinkvan@gmail.com, and we will do our best to accommodate your request.
Foreign Bank Transaction Fees:
We don't charge any additional fees beyond the total amount owed for your order. However, since we're based in Canada, some banks in other countries may consider us a "foreign company" and charge additional international fees. We regret that we cannot cover any foreign transaction fees.
Compared to online purchases, we would always love to have you visit our store located in Yaletown, Downtown Vancouver, where we offer a wider range of payment options without any technical limitations. Additionally, you can enjoy viewing the jewelry in person. If visiting our store isn't feasible, please email us at hpinkvan@gmail.com, and we'll work with you to find the best payment solution. Please note that before you visit, booking an appointment with us will help us provide you with a customized viewing experience.
Shipping
We offer extra liability by providing DHL shipping insurance for every package. The insurance covers the full value of your shipment in the event of direct loss or damage from the point DHL receives the shipment up to the point of delivery. Please file any lost, damaged, or stolen parcel claims with DHL directly. Upon approval of your claim, DHL offers a refund for the purchase price, excluding any taxes or shipping fees.
Canada:
Duties are included. Taxes are applied at check-out according to the province of the shipping address.
International Shipments (all shipments outside of Canada):
Please be aware that your shipment may be subject to duties and taxes imposed by your country's customs office, which can vary depending on the destination country. H-Pink Jewelry has no control over these fees. We recommend contacting your local customs office to learn more about these charges. Please note that we are unable to refund any duties or taxes you may have paid.
If you choose to deny your package due to duties or other fees, it will be sent back to us. Once we receive the return, we will refund your order and deduct the cost of return shipping.
For any questions about shipping or delivery, please reach out to us at hpinkvan@gmail.com.
Exchange Policy
Each gemstone from H-Pink has a certification, and for security reasons, we cannot accept any returns. However, if you receive the wrong item, we're happy to offer an exchange within 7 days of purchase in-store or within 7 days of delivery for online orders. Please contact us at hpinkvan@gmail.com, and we'll process your exchange request, including a gemstone authentication to confirm we received the correct item.
International return
If you're returning an item from outside Canada, please declare that the parcel is a return on your customs declaration. If H-Pink Jewelry Inc. incurs any duties or taxes for returned parcels due to the return not being credited, you will be responsible for the amount.
Please note that we do not refund any shipping costs or Route insurance fees.
In order for the Goods to be eligible for an exchange, please make sure that the items are without any damages and in the original packaging. We will go through a jewelry inspection upon receipt of the return to confirm that we have received the correct jewelry. The exchanged item will be processed and shipped after.
You should send the products to the following address:
220-179 Davie St.
Vancouver, BC V6Z 2Y1
Canada
You are responsible for the cost and risk of returning the shipment. Therefore, We recommend an insured and trackable shipping service. We are unable to issue an exchange without receiving the actual product.
For more information regarding exchanges, please contact us at hpinkvan@gmail.com.